Request account and data deletion

1. Who can request deletion

BWA Horizon accounts are provisioned by us for staff at existing customer businesses — the app has no public sign-up. Anyone who holds a BWA Horizon account, or whose personal information we hold, may request deletion, whether or not they still use the app.

2. How to request deletion

Email privacy@bwa-horizon.com from the address on the account, or speak to your BWA Horizon account contact. There is no in-app delete button: accounts belong to a business and are administered per business, so requests are handled by a person rather than letting one staff member erase another's records.

So we can find the right records, please include:

• the email address on the account;
• the name of the business the account belongs to;
• whether you want your own user account removed, or the whole business account closed.

3. What gets deleted

On a verified request we run our erasure process across every system that holds your personal information. It:

• deletes your sign-in credentials and authentication records, so the account can no longer be used;
• deletes prospect and enquiry records that name you;
• strips your personal details from business records we retain, leaving the operational figures — order quantities, costs, demand history — with no personal identifier attached.

After the process runs we re-scan every erasable record for your identifiers. A completed erasure leaves none behind.

4. What we keep, and why

A small number of records cannot be erased on request. In each case the reason is legal or protective, not commercial:

• Email suppression list — if you have opted out of commercial email, we must keep your address on the opt-out list. Erasing it would let us email you again, which is the opposite of what you asked for.
• Retailer-account authorization evidence — where you authorized BWA Horizon to act on a retailer account, the signed authorization is retained as proof that the access was permitted.
• The business's own contact details — closing a company account is business offboarding, a separate process. Say so in your request and we will handle both together.

Business records are otherwise retained under your organization's configured retention window — 365 days by default — in the de-identified form described above.

5. How long it takes

We respond within the timelines required by applicable law, including Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) — 30 days from receipt — and Quebec's Law 25. Where we cannot erase a record, we tell you which record it is and why.

6. Contact