Support

Last updated: July 28, 2026

Reach a person for help with BWA Horizon or the BWA Horizon Connector. There is no chatbot between you and the operator — email the address in the help box below.

Support help box

ben@bwa-horizon.com

Include your business name and, for Connector problems, which browser you are using. Store reviewers can use the same address.

Typical response window: one business day (Ottawa / Eastern time).

What we can help with

  • Installing or reconnecting the BWA Horizon Connector
  • Consent, privacy, or data-deletion requests for the extension or apps
  • Sign-in, account access, or pilot onboarding
  • Store-reviewer questions about the Connector or mobile apps

Related pages

Connector privacy policy

Account and data deletion

Website privacy policy

Operator

BWA Solutions Inc.

Ottawa, Ontario, Canada